- 07 4727 9730
- cic@townsville.qld.gov.au
- Northtown, 280 Flinders St, Townsville CBD
- PO Box 1314, Townsville Qld 4810
Welcome to the Townsville Community Information Centre!
We are all very excited to have you join our team, and we hope you’re looking forward to working with us to find projects and jobs that align with your goals and what you want from your volunteering experience.
Before getting to that, however, there are a few things you need to know about the processes and procedures of CIC, as well as some forms to fill out.
This page is designed to walk you through this process.
Please work your way through the page completing the following sections:
If you have any questions at any point or need clarification on anything, don’t hesitate to ask someone else in the office at any time.
Please click on both links below and complete the Volunteer Agreement and Volunteer Contact Details form before procedding to the next step.
To begin with, please watch the following videos to acquaint yourself with what we do at the CIC, the layout of the office, and some of the most basic responsibilities you will have.
Upkeep of this website is a significant part of our day-to-day operations, as we aim to ensure the information is as up-to-date as possible. As such, it should also be used as your primary resource when you are looking for information about the supports and services in Townsville—before going to Google.
The following document includes a short quiz that will require you to navigate the website. Don’t worry if you can’t find something right now. If you do have trouble, please raise it so that we assist you or address if something is missing.
Please download and fill in the form using Microsoft Word. Once this is completed, please email the form to Teresa by opening Microsoft Outlook, creating a new email addressed to teresa.hudson@townsville.qld.gov.au, and attaching the completed form. Please remember to include a subject line and a brief message describing the reason for the email.
DOWNLOAD QUIZ
Finally, as a volunteer, it is important that you know about the protocols and culture of CIC. The Volunteer Handbook is designed to introduce you to the policies that are most relevant to you.
Please download the Handbook and read through it at your convenience. Feel free to print a copy if you would like to have a physical version to refer to throughout your tenure as a volunteer.
DOWNLOAD HANDBOOK
Please download and print this learning needs support tool. Over the next couple of weeks, please take the time to use this tool as a ‘questions prompt’ to learn about the organisation. When you have been here for one month, take the time to complete it and give to the General Manager to complete their part.
Thinking about the video above and the CIC Cultural Volunteer Training video, download and complete this quiz and reflection activity.
Afterwards, please contribute to Our Shared Place at the rear of the office to let everyone know a little bit of your background.
Additional training for Cultural Diversity and Inclusion
Introduction to Cultural Diversity
Free Online Cultural Diversity Courses – You will need to create an account to access this free training
Cultural Diversity in the Workforce – Free online training available to anyone via TAFE
Communicate Effectively with People with Disability
Supporting Mature-Age People in the Workforce
Please download and print this form to complete your induction feedback over the next couple of weeks.
While you will no doubt learn much more about the organisation in the coming weeks and months, that completes your digital induction. You should now be fully aware of everything you need to know and be prepared to begin working with us.
If, however, you have any lingering questions, please raise them with us.
Welcome to the CIC!