The service provides the following to intoxicated and/or vulnerable people:

A safe place where vulnerable individuals can rest and recover
♦ Water
♦ Appropriate first aid, if required
♦ Referral to a range of services including Queensland Ambulance Service, Queensland Police, Hospitals, Child Safety and sexual assault services
♦ Precinct Information e.g. toilet locations, taxi rank locations and other transport information
♦ Social connection e.g. use of mobile phone, locating friends and family
♦ Advocacy on behalf of clients to enable them to access services and/or entitlements

This service works with vulnerable people leaving licensed venues in the Townsville Drink Safe Precinct. The Precinct covers the area from; Flinders St West through the Townsville mall and surrounding CBD district into Flinders St East and surrounding streets including Palmer St district, through to the Gregory St headland of the Strand.