The HHOT is responsive to the needs of the consumer group and applies a strong consumer focus that is supportive, non-judgemental and ensures access. HHOT has a recovery approach to care, and recognises that consumers have the greatest knowledge and expertise regarding their needs and service requirements.

HHOT strives in providing timely, responsible access to health services to people who do not readily use clinic-based services but who are in need to health intervention and assistance.

The HHOT team provides:

Continuity of care for persons with complex bio-psychosocial issues
A consumer-orientated service, ensuring a focus on the person not the place
A service that is community focused, community based and able to facilitate the development of effective partnerships.
A culturally capable and sensitive service that is respectful of all cultures
Collaboration with all available services, providing a co-ordinated and planned response to ongoing care