The Queensland Statewide Tenant Advice and Referral Service (QSTARS) is a free statewide advice and referral service for Queensland tenants.
QSTARS aims to provide all Queensland renters with high quality, free, independent tenant advisory services that assist tenants to manage and sustain their tenancy. There is a Townsville office, but referrals go through the statewide number.
QSTARS aims to:
• Increase Queensland renters’ understanding of tenancy issues, and their ability to understand and exercise their tenancy rights and responsibilities;
• Empower and build the capacity of Queensland renters to take action on their own to resolve issues relating to their tenancy;
• Increase tenants’ capacity to maintain their tenancies and reduce their risk of homelessness;
• Provide the minimum amount of intervention to facilitate the most positive outcome achievable for the eligible person regarding their tenancy matters;
• Reserve the highest level of resources and assistance for vulnerable and disadvantaged renters who require more intensive support to achieve the most positive outcome in regard to their tenancy matters;
• Provide a well-integrated network of QSTARS service providers through which high quality and consistent services are delivered.