A state government statutory body that provides tenancy information, bond management, dispute resolution, investigation, policy and education services. The RTA assists tenants, lessors, agents, residents and providers with the following services:

• Client contact centre – tenancy information to tenants, residents, agents, lessors, property managers, rooming providers and moveable dwelling managers
• Rental bond service – bond lodgement and refund service
• Communication and education – free tenancy information service via website, publications, workshops, presentations
• Dispute resolution – offers conciliation services for tenancy disputes, generally by telephone
• Investigations – investigates breaches of the Act that carry penalties for non-compliance