WorkCover Queensland (WorkCover), an independent government owned statutory body, is a customer focused insurer aiming for insurance excellence. Despite it being mandatory for all Queensland employers to hold a WorkCover accident insurance policy (unless employers hold a self-insurance licence), WorkCover strives to be competitive with commercial insurers and is branded as such. The approach is simple: build lasting, valued relationships with customers and stakeholders. This means understanding and meeting customers’ needs and evolving business processes to suit these needs.